Using The Updated App

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Journey Planner Not Working?​

We’ve recently resolved an issue affecting the Journey Planner in the app.

However, if you downloaded the app before this fix, you may still experience problems.

To ensure everything works correctly, please:

• Delete the app from your device

• Re-download it from the App Store / Google Play

This will make sure you’re using the latest version with the fix applied.

We’re sorry for any inconvenience caused and appreciate your patience while this was resolved.

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Notifications & Logging In

To receive app notifications and access all features, you’ll need to log in to your account after downloading the app.

If you don’t log in, you may not see important updates or notifications.

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Trouble Logging In or Resetting Your Password?

If you haven’t logged in for a while, you may need to reset your password.

Here are a few helpful tips:

• Try resetting your password directly within the app

• Make sure you complete the reset process in your browser if prompted

 

Important:
Some devices may open the reset link back in the app instead of a browser, which can interrupt the process.

If this happens:

• Try copying the reset link and opening it in your browser manually

• Or choose the option to stay in your browser if prompted

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