Q. Can I change my ticket after I've bought it on the bus?

A.  Tickets can be annulled if you advise the driver before you leave to go to your seat. If a ticket has been bought on a smartcard we will need your smartcard number and details of the ticket you bought on board. Your refund request will be reviewed on an individual basis. Request your refund. 

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Q. What happens if the driver doesn't have enough change for my ticket.

 

A. The driver will ask if you have a card to use contactless, if you don't they will offer to look to give you the correct change upon the conclusion of the journey. If the driver does not have enough change - they will issue you with a 'change receipt' for you to contact us and the outstanding funds will be returned to you. 

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Please note: We ask that all passengers when using cash have the correct fare to travel, drivers are unable to carry large amounts of change. 

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Q. Do children travel free?

A. 3 children who are aged 4 or under can travel for free with any fare paying adult or concessionary pass holder.

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Ticket Types Available On Any Route:​​

• Adult Day Return - Two journeys on a single route 

• Adult Single - One single ticket 

• Child Day Return - Two journeys on a single route 

• Child Single - One single ticket 

• Concessionary - All concessionary passes issued regionally and nationally 

• Dog Rider Ticket - All ticket receipts go directly to support  Jerry Green Dog Rescue  

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Payment Types: 

What payment methods do you accept?

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We accept a range of payment methods on board our services:

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Cash – Please have the exact fare wherever possible. We are unable to accept notes above £10 when paying for your journey. £20 notes may be accepted when topping up a Brylaine Smartcard.

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Brylaine Smartcards – Smartcards can be used on applicable Brylaine services and topped up on board.

Contactless – We accept contactless debit and credit cards, as well as mobile payments such as Apple Pay and Google Pay.

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Concessionary Bus Passes – Accepted in accordance with the relevant concessionary travel scheme.

Lincolnshire County Council Education Passes – Accepted on the specific route shown on your pass only.

Please have your chosen payment method or pass ready when boarding to help keep services running on time.

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