CCTV Policy & Surveillance Information

See our full data protection policy here

At Brylaine, we use CCTV (Closed Circuit Television) systems to help maintain a safe, secure, and well-managed transport network. This page explains how our CCTV systems operate, why we use them, where cameras are located, how long footage is retained, and how we protect your personal data.

The Camera Systems We Operate

Our CCTV systems capture both audio and visual recordings. Footage is recorded digitally and securely stored on encrypted hard drives.

Depending on the system and location, cameras may:

Be fixed on a specific area
Scan a wider location
Record both sound and images

All systems are operated in accordance with relevant data protection legislation.

Why We Use CCTV

We operate surveillance cameras for the following purposes:

Protecting the health and safety of our employees, passengers, customers, and members of the public
Preventing and detecting crime and anti-social behaviour
Monitoring incidents and traffic conditions
Supporting the safe and efficient operation of our bus services and road networks
Supporting internal HR processes, where necessary, in line with company procedures

Our use of CCTV helps ensure a safer travel environment for everyone.

CCTV Camera Locations

CCTV cameras are installed in and around the following locations:

All Brylaine service vehicles
Audio recording devices positioned near the driver and at the front of each vehicle
Audio-visual cameras throughout our office buildings

Clear signage is displayed where CCTV recording is in operation.

How Long We Keep CCTV Footage

Recorded CCTV footage is retained only for a limited period. Retention times vary depending on the location and purpose of the camera.

Standard retention period:

Camera Location : Default Retention Period

Onboard vehicles14 days

Footage may be retained for longer where required for legal, investigative, or insurance purposes.

Keeping Personal Data Secure

We take data protection and privacy very seriously. Robust policies, procedures, and technical safeguards are in place to control and protect access to CCTV recordings.

Access to footage is strictly limited to authorised personnel and managed in accordance with data protection laws.

Sharing CCTV Footage

Brylaine works with approved third-party service providers who maintain and support the day-to-day operation of our CCTV systems.

CCTV footage may be shared in the following circumstances:

With law enforcement agencies, including the police, for the prevention or detection of crime
With local authorities, where infrastructure is shared and appropriate agreements are in place
For research and analysis purposes, such as improving health and safety management or travel operations

All requests from police or other law enforcement bodies are assessed on a strict case-by-case basis. Disclosure will only take place where permitted under data protection legislation and where it is necessary and lawful.