Important Information
Find all the essential information you need for safe and comfortable travel on our buses. This section covers important details about passenger safety, accessibility services, CCTV monitoring, mobility scooter policies, data protection, and more. We are committed to providing a secure, inclusive, and reliable bus service for all passengers.
Priority Seating & Wheelchair Accessibility
At Brylaine, we are committed to providing safe, accessible and inclusive travel for all passengers across Lincolnshire.
Priority Seating
All buses have clearly marked priority seats for passengers who need them, including elderly customers, disabled passengers and those less able to stand.
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If no priority seat is available, please feel free to politely ask if another passenger would be willing to offer their seat.
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If you are seated in a priority space and do not require it, please be prepared to give it up to someone who does.
We appreciate everyone’s cooperation in helping make journeys comfortable for those who need extra support.
Wheelchair Spaces & Accessible Boarding
Every bus is equipped with a designated wheelchair space, clearly identified by the wheelchair symbol on the outside of the vehicle. These spaces are located near the level-access boarding point for ease of entry and exit.
All wheelchair spaces are designed to accommodate at least a standard “reference wheelchair” size of 700mm x 1200mm, in line with accessibility guidelines.
If you require assistance when boarding or positioning your wheelchair, our drivers will be happy to help.
Audio & Accessibility Support
Passengers requiring audio assistance or additional travel support can contact our office on 01205 364087 or speak directly to a member of our team.
We are committed to ensuring our services are accessible and easy to use for all customers.
Low Floor Access
Most Brylaine buses are designed with low-floor access to make boarding easier and more comfortable for all passengers.
While there may sometimes be a small step or gap when boarding, the majority of our vehicles are fitted with a kneeling function, allowing the bus to lower closer to the kerb to reduce the step height.
Our drivers are trained to:
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Pull in as close to the kerb as safely possible where one is available
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Lower (kneel) the vehicle to assist passengers when required
CCTV & Passenger Safety
Your Safety Is Our Priority
At Brylaine Travel, passenger and staff safety is of the highest importance. For your protection, CCTV operates extensively across all our buses and within our workspaces throughout Lincolnshire.
CCTV helps us to:
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Deter crime and antisocial behaviour
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Support passenger and staff safety
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Assist police with investigations when required
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Maintain a safe and secure travel environment
You can find out more about how we use and manage CCTV by viewing our CCTV policy.
Reporting Incidents
If you feel unsafe or experience any form of crime — including hate crime — or antisocial behaviour while travelling on our services, please:
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Speak to a member of our staff immediately, or
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Contact the police if necessary
We are committed to providing a safe, respectful and secure journey for every passenger.
Travel Assistance Cards
Our Travel Assistance Cards are designed to support disabled people and older adults when using public transport, especially local bus services. They’re particularly helpful for people with hidden disabilities, including visual impairments, learning disabilities, mobility issues, or a fear of falling.
These easy-to-use cards discreetly communicate your needs to the bus driver, helping you travel with greater confidence, safety, and independence.
How to Use Your Travel Assistance Card
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Download and print the Travel Assistance Card sheet below.
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Cut out the card(s) that match your needs.
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Keep them with your bus ticket or concessionary travel pass.
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When boarding the bus, simply hold up the card to let the driver know what assistance you require.
Travel Assistance Cards make bus travel more accessible by ensuring drivers understand the support you need — without you having to explain it verbally.
Mobility Scooter & Wheelchair Policy
There are three classifications of mobility scooters and wheelchairs. For the safety and comfort of all passengers, Brylaine operates the following carriage policy on its bus services:
What Brylaine Will Accept
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Class 1 – Manual wheelchairs (self-propelled or attendant-propelled, not electrically powered).
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Class 2 – Powered wheelchairs and mobility scooters designed for pavement use only, with a maximum speed of 4 mph.
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Class 3 Wheelchairs – Powered wheelchairs suitable for road use.
What Brylaine Cannot Accept
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Class 3 Mobility Scooters – These are not permitted on board and will be refused carriage.
Data Protection
For more information click here